Event Feed
Event Messages
Agent.Connected
Agent.Disconnected
Event.Agent
Event.WebRtc
Interaction.Started
Interaction.Ended
Report.Alert
Report.Feedback
Report.Health
Report.Info
Report.Network
Report.WebRtc
Agent.Connected
An Agent has connected with the ResolveAX platform. download
{
"Type": "Agent.Connected",
"Timestamp": "2021-02-02T07:03:10.273Z"
"Version": 1.0
"Body": {
"SessionId": "62645ea7-e4e0-4cf3-8cf3-a1620e76a29e",
"Agent": {
"Username": "Cyara004",
"Team": "Diamond",
"Site": "Sydney"
},
"CpuCores": 8,
"Memory": 8,
"CpuModel": "Pentium x86",
"Platform": "(Windows NT 10.0; x64)",
"OperatingSystem": "Windows 10",
"Browser": "Chrome (88.0.4324.104) ",
"IpAddress": "122.199.46.46",
"Isp": {
"Asn": 38195,
"Name": "Superloop",
"Location": {
"Longitude": 153.027893,
"Latitude": -27.46758079
}
},
"GeoLocation": {
"Longitude": 153.04386,
"Latitude": -27.4512,
"City": "Newstead",
"County": "Brisbane",
"State": "Queensland",
"PostCode": "3001",
"Country": "Australia"
},
"Started": "2021-02-02T07:03:10.273Z",
"Timezone": "Australia/Brisbane",
"AudioDevice": "Jabra",
"NetworkType": "4g"
}
}
Agent.Disconnected
An Agent has disconnected from the ResolveAX platform. download
{
"Type": "Agent.Disconnected",
"Timestamp": "2021-02-02T07:03:10.273Z"
"Version": 1.0
"Body": {
"SessionId": "62645ea7-e4e0-4cf3-8cf3-a1620e76a29e",
"Started": "2021-02-02T07:03:10.273Z",
"Ended": "2021-02-02T07:03:10.273Z",
"Duration": "00:11:22",
"Agent": {
"Username": "Cyara004",
"Team": "Diamond",
"Site": "Sydney"
}
}
}
Event.Agent
Events for an Agent that originate from Cyara. download
{
"Type": "Event.Agent",
"Timestamp": "2021-02-02T07:03:10.273Z"
"Version": 1.0
"Body": {
"EventId": "4fef1a15-548a-4957-936b-803894236185",
"SessionId": "62645ea7-e4e0-4cf3-8cf3-a1620e76a29e",
"InteractionId": "62645ea7-e4e0-4cf3-8cf3-a1620e76a29e",
"NativePlatformId": "",
"When": "2021-02-02T07:03:10.273Z",
"Agent": {
"Username": "Cyara004",
"Team": "Diamond",
"Site": "Sydney".
"IspName": "Telstra",
"City": "Sydney",
"County": "",
"State": "NSW",
"PostCode": "2000",
"Country": "Australia"
},
"Name": "answered|loggedin|released|ringing|softphone-unloaded|state-changed",
"Details": {"by": "api", "type": "cyara-agent-event", "what": "state-changed", "source": "custom", "details": {"agentstateto": "Available", "agentstatefrom": "AfterCallWork"}, "publickey": "942cce9d-63a9-4908-aae5-54dd744c657c"}
}
}
Event.WebRtc
Events that originate from WebRTC. download
{
"Type": "Event.WebRtc",
"Timestamp": "2021-02-02T07:03:10.273Z"
"Version": 1.0
"Body": {
"EventId": "4fef1a15-548a-4957-936b-803894236185",
"SessionId": "62645ea7-e4e0-4cf3-8cf3-a1620e76a29e",
"InteractionId": "62645ea7-e4e0-4cf3-8cf3-a1620e76a29e",
"NativePlatformId": "",
"When": "2021-02-02T07:03:10.273Z",
"Agent": {
"Username": "Cyara004",
"Team": "Diamond",
"Site": "Sydney".
"IspName": "Telstra",
"City": "Sydney",
"County": "",
"State": "NSW",
"PostCode": "2000",
"Country": "Australia"
},
"Name": "addIceCandidate|addIceCandidateOnSuccess|addStream|close|createOffer|createOfferOnSuccess|getstats-unstable|ice.connected|ice.gathering|navigator.mediaDevices.getUserMedia|navigator.mediaDevices.getUserMediaOnSuccess|onaddstream|onconnectionstatechange|onicecandidate|oniceconnectionstatechange|onicegatheringstatechange|onnegotiationneeded|onsignalingstatechange|ontrack|peerconnection.created|setLocalDescription|setLocalDescriptionOnSuccess|setRemoteDescription|setRemoteDescriptionOnSuccess",
"Details": {"by": "hey-cyara", "type": "webrtc-event", "what": "peerconnection.created", "source": "rtcstats", "details": {"iceServers": [{"urls": ["turn:turnnlb-d76454ac48d20c1e.elb.us-east-1.amazonaws.com.:3478?transport=udp"], "username": "1627446726:9131ddbd-63d1-43f7-9e53-3fa9c166188c/1627446456652-0sb1qb0p22x@359670509492/227c5107-cee0-4044-9ec1-27e9c9a1bdb0"}], "browserType": "webkit", "bundlePolicy": "balanced", "sdpSemantics": "plan-b", "rtcpMuxPolicy": "require", "iceTransportPolicy": "relay", "iceCandidatePoolSize": 1}, "publickey": "942cce9d-63a9-4908-aae5-54dd744c657c", "peerconnectionid": "PC_4"}
}
}
Interaction.Started
A new call has started. download
{
"Type": "Interaction.Started",
"Timestamp": "2021-02-02T07:03:10.273Z"
"Version": 1.0
"Body": {
"SessionId": "62645ea7-e4e0-4cf3-8cf3-a1620e76a29e",
"InteractionId": "62645ea7-e4e0-4cf3-8cf3-a1620e76a29e",
"NativePlatformId": "",
"Started": "2021-02-02T07:03:10.273Z",
"Agent": {
"Username": "Cyara004",
"Team": "Diamond",
"Site": "Sydney"
},
"IceServer": "",
"BusinessData": {}
}
}
Interaction.Ended
A call has ended. download
{
"Type": "Interaction.Ended",
"Timestamp": "2021-02-02T07:03:10.273Z"
"Version": 1.0
"Body": {
"SessionId": "62645ea7-e4e0-4cf3-8cf3-a1620e76a29e",
"InteractionId": "62645ea7-e4e0-4cf3-8cf3-a1620e76a29e",
"NativePlatformId": "",
"Started": "2021-02-02T07:03:10.273Z",
"Ended": "2021-02-02T07:03:10.273Z",
"Duration": "00:01.11"
"Agent": {
"Username": "Cyara004",
"Team": "Diamond",
"Site": "Sydney"
},
"AgentQuality": {
"MosMin": 2.1,
"MosMax": 3.9,
"MosAvg": 3.1
},
"CustomerQuality": {
"MosMin": 2.1,
"MosMax": 3.9,
"MosAvg": 3.1
}
}
}
Report.Health
A health report request has been completed. download
{
"Type": "Report.Health",
"Timestamp": "2021-02-02T07:03:10.273Z"
"Version": 1.0
"Body": {
"SessionId": "62645ea7-e4e0-4cf3-8cf3-a1620e76a29e",
"InteractionId": "62645ea7-e4e0-4cf3-8cf3-a1620e76a29e",
"Repo": "",
"Started": "2021-02-02T07:03:10.273Z",
"Agent": {
"Username": "Cyara004",
"Team": "Diamond",
"Site": "Sydney"
},
"Connectivity": {
"Ec2": {
"Endpoint": "https://rtc.connect-telecom.us-east-1.amazonaws.com/",
"Latency": [
826,
575,
324,
244,
243,
239,
238,
230
],
"Min": 230,
"Max": 826,
"Avg": 365
},
"Cloudfront": {
"Endpoint": "https://cyara.awsapps.com",
"Latency": [
205,
24,
65,
24,
82,
35,
31,
38
],
"Min": 24,
"Max": 205,
"Avg": 63
}
},
"Browser": {
"Type": "chrome",
"Info": {
"FullVersion": "88.0.4324.104",
"Version": 88,
"Name": "Chrome",
"IsPrivateBrowsing": false,
"IsChrome": true
},
"UserAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.104 Safari/537.36"
},
"Permissions": {
"IsWebRTCSupported": true,
"IsORTCSupported": false,
"IsScreenCapturingSupported": true,
"IsAudioContextSupported": true,
"IsCreateMediaStreamSourceSupported": true,
"IsRtpDataChannelsSupported": true,
"IsSctpDataChannelsSupported": true,
"IsMobileDevice": false,
"IsGetUserMediaSupported": true,
"IsCanvasSupportsStreamCapturing": true,
"IsVideoSupportsStreamCapturing": true,
"IsWebSocketsSupported": true,
"IsWebSocketsBlocked": false,
"HasMicrophone": true,
"HasSpeakers": true,
"HasWebcam": true,
"IsWebsiteHasWebcamPermissions": false,
"IsWebsiteHasMicrophonePermissions": true,
"IsSetSinkIdSupported": true,
"IsRTPSenderReplaceTracksSupported": true,
"IsRemoteStreamProcessingSupported": false,
"IsApplyConstraintsSupported": true,
"IsMultiMonitorScreenCapturingSupported": false,
"IsPromisesSupported": true
},
"Firewalls": {
"us-east-1": "PASSED"
},
"Speed": {
"Raw": {
"Down": {
"LastClientMeasurement": {
"ElapsedTime": 10.194764999992913,
"NumBytes": 93485421,
"MeanClientMbps": 73.35954953356159
},
"LastServerMeasurement": {
"ConnectionInfo": {
"Client": "122.199.46.46:62224",
"Server": "163.7.129.75:443",
"UUID": "ndt-j6msg_1611410687_0000000000064FAB"
},
"BBRInfo": {
"BW": 12215213,
"MinRTT": 48188,
"PacingGain": 256,
"CwndGain": 512,
"ElapsedTime": 9920235
},
"TCPInfo": {
"State": 1,
"CAState": 0,
"Retransmits": 0,
"Probes": 0,
"Backoff": 0,
"Options": 6,
"WScale": 120,
"AppLimited": 0,
"RTO": 348000,
"ATO": 40000,
"SndMSS": 1460,
"RcvMSS": 912,
"Unacked": 969,
"Sacked": 0,
"Lost": 0,
"Retrans": 0,
"Fackets": 0,
"LastDataSent": 0,
"LastAckSent": 0,
"LastDataRecv": 244,
"LastAckRecv": 12,
"PMTU": 1500,
"RcvSsThresh": 64076,
"RTT": 120137,
"RTTVar": 8241,
"SndSsThresh": 570,
"SndCwnd": 1430,
"AdvMSS": 1460,
"Reordering": 3,
"RcvRTT": 0,
"RcvSpace": 14600,
"TotalRetrans": 110,
"PacingRate": 12093061,
"MaxPacingRate": -1,
"BytesAcked": 91910754,
"BytesReceived": 2762,
"SegsOut": 64084,
"SegsIn": 5355,
"NotsentBytes": 2429440,
"MinRTT": 48188,
"DataSegsIn": 30,
"DataSegsOut": 64055,
"DeliveryRate": 10424024,
"BusyTime": 9976000,
"RWndLimited": 84000,
"SndBufLimited": 1664000,
"Delivered": 62977,
"DeliveredCE": 0,
"BytesSent": 93486094,
"BytesRetrans": 160600,
"DSackDups": 0,
"ReordSeen": 0,
"RcvOooPack": 0,
"SndWnd": 15157504,
"ElapsedTime": 9920235
}
}
},
"Up": {
"LastClientMeasurement": {
"ElapsedTime": 9.860839999993914,
"NumBytes": 13755000,
"MeanClientMbps": 11.159292717463007
},
"LastServerMeasurement": {
"ConnectionInfo": {
"Client": "122.199.46.46:62230",
"Server": "163.7.129.75:443",
"UUID": "ndt-j6msg_1611410687_0000000000064FB1"
},
"BBRInfo": {
"BW": 60915,
"MinRTT": 48733,
"PacingGain": 739,
"CwndGain": 739,
"ElapsedTime": 10000071
},
"TCPInfo": {
"State": 1,
"CAState": 0,
"Retransmits": 0,
"Probes": 0,
"Backoff": 0,
"Options": 6,
"WScale": 120,
"AppLimited": 1,
"RTO": 392000,
"ATO": 40000,
"SndMSS": 1460,
"RcvMSS": 1460,
"Unacked": 4,
"Sacked": 0,
"Lost": 0,
"Retrans": 0,
"Fackets": 0,
"LastDataSent": 32,
"LastAckSent": 0,
"LastDataRecv": 0,
"LastAckRecv": 196,
"PMTU": 1500,
"RcvSsThresh": 1335026,
"RTT": 158776,
"RTTVar": 40189,
"SndSsThresh": 2147483647,
"SndCwnd": 16,
"AdvMSS": 1460,
"Reordering": 3,
"RcvRTT": 62032,
"RcvSpace": 241221,
"TotalRetrans": 2,
"PacingRate": 803295,
"MaxPacingRate": -1,
"BytesAcked": 54903,
"BytesReceived": 13433851,
"SegsOut": 3627,
"SegsIn": 9356,
"NotsentBytes": 0,
"MinRTT": 48733,
"DataSegsIn": 9330,
"DataSegsOut": 102,
"DeliveryRate": 60969,
"BusyTime": 4416000,
"RWndLimited": 0,
"SndBufLimited": 0,
"Delivered": 99,
"DeliveredCE": 0,
"BytesSent": 57309,
"BytesRetrans": 86,
"DSackDups": 2,
"ReordSeen": 0,
"RcvOooPack": 104,
"SndWnd": 131328,
"ElapsedTime": 10000071
}
}
}
},
"Server": {
"Machine": "mlab1-wlg02.mlab-oti.measurement-lab.org",
"Location": {
"City": "Wellington",
"Country": "NZ"
},
"Urls": {
"ws:///ndt/v7/download": "ws://ndt-mlab1-wlg02.mlab-oti.measurement-lab.org/ndt/v7/download?access_token=eyJhbGciOiJFZERTQSIsImtpZCI6ImxvY2F0ZV8yMDIwMDQwOSJ9.eyJhdWQiOlsibWxhYjEtd2xnMDIubWxhYi1vdGkubWVhc3VyZW1lbnQtbGFiLm9yZyJdLCJleHAiOjE2MTIyNDk0NTUsImlzcyI6ImxvY2F0ZSIsInN1YiI6Im5kdCJ9.hZiXbfTlrT9gQRhs7DaD7f_eCyECNcSc93G4w9doAwmeJFFLz4wQJ9QMQs16x8y1Dm9aSb-6gC-2E6z_T7RpAg",
"ws:///ndt/v7/upload": "ws://ndt-mlab1-wlg02.mlab-oti.measurement-lab.org/ndt/v7/upload?access_token=eyJhbGciOiJFZERTQSIsImtpZCI6ImxvY2F0ZV8yMDIwMDQwOSJ9.eyJhdWQiOlsibWxhYjEtd2xnMDIubWxhYi1vdGkubWVhc3VyZW1lbnQtbGFiLm9yZyJdLCJleHAiOjE2MTIyNDk0NTUsImlzcyI6ImxvY2F0ZSIsInN1YiI6Im5kdCJ9.hZiXbfTlrT9gQRhs7DaD7f_eCyECNcSc93G4w9doAwmeJFFLz4wQJ9QMQs16x8y1Dm9aSb-6gC-2E6z_T7RpAg",
"wss:///ndt/v7/download": "wss://ndt-mlab1-wlg02.mlab-oti.measurement-lab.org/ndt/v7/download?access_token=eyJhbGciOiJFZERTQSIsImtpZCI6ImxvY2F0ZV8yMDIwMDQwOSJ9.eyJhdWQiOlsibWxhYjEtd2xnMDIubWxhYi1vdGkubWVhc3VyZW1lbnQtbGFiLm9yZyJdLCJleHAiOjE2MTIyNDk0NTUsImlzcyI6ImxvY2F0ZSIsInN1YiI6Im5kdCJ9.hZiXbfTlrT9gQRhs7DaD7f_eCyECNcSc93G4w9doAwmeJFFLz4wQJ9QMQs16x8y1Dm9aSb-6gC-2E6z_T7RpAg",
"wss:///ndt/v7/upload": "wss://ndt-mlab1-wlg02.mlab-oti.measurement-lab.org/ndt/v7/upload?access_token=eyJhbGciOiJFZERTQSIsImtpZCI6ImxvY2F0ZV8yMDIwMDQwOSJ9.eyJhdWQiOlsibWxhYjEtd2xnMDIubWxhYi1vdGkubWVhc3VyZW1lbnQtbGFiLm9yZyJdLCJleHAiOjE2MTIyNDk0NTUsImlzcyI6ImxvY2F0ZSIsInN1YiI6Im5kdCJ9.hZiXbfTlrT9gQRhs7DaD7f_eCyECNcSc93G4w9doAwmeJFFLz4wQJ9QMQs16x8y1Dm9aSb-6gC-2E6z_T7RpAg"
}
},
"Download": 73.36,
"Upload": 11.16
},
"Microphone": [
{
"Label": "Default - Microphone Array (Realtek High Definition Audio(SST))",
"Id": "default"
},
{
"Label": "Communications - Microphone Array (Realtek High Definition Audio(SST))",
"Id": "communications"
},
{
"Label": "Microphone Array (Realtek High Definition Audio(SST))",
"Id": ""
},
{
"Label": "Microphone (AGD Cable 1)",
"Id": ""
},
{
"Label": "Microphone (AGD Cable 2)",
"Id": ""
}
],
"Speakers": [
{
"Label": "Default - Speakers (Realtek High Definition Audio(SST))",
"Id": "default"
},
{
"Label": "Communications - Speakers (Dell USB Audio) (17e9:6006)",
"Id": "communications"
},
{
"Label": "Speakers (Dell USB Audio) (17e9:6006)",
"Id": ""
},
{
"Label": "Speakers (AGD Cable 1)",
"Id": ""
},
{
"Label": "Speakers (Realtek High Definition Audio(SST))",
"Id": ""
},
{
"Label": "Speakers (AGD Cable 2)",
"Id": ""
}
]
},
"Report": {
"Connectivity": "ok",
"Browser": "ok",
"Permissions": "ok",
"Firewalls": "ok",
"Speed": "ok",
"Microphone": "ok",
"Speakers": "ok"
}
}
Report.WebRtc
Periodic WebRTC statistics. download
{
"Type": "Report.WebRtc",
"Timestamp": "2021-02-02T07:03:10.273Z"
"Version": 1.0
"Body": {
"SessionId": "62645ea7-e4e0-4cf3-8cf3-a1620e76a29e",
"InteractionId": "62645ea7-e4e0-4cf3-8cf3-a1620e76a29e",
"NativePlatformId": "",
"Agent": {
"Username": "Cyara004",
"Team": "Diamond",
"Site": "Sydney"
},
"When": "2021-02-02T07:03:10.273Z",
"Version": "emodel",
"SessionDuration": "00:01.11",
"InteractionDuration": "00:01.11",
"AgentQuality": {
"RoundTripTime": "00:01.11",
"Jitter": 3.1,
"PacketsReceived": 100,
"PacketsLost": 30,
"Mos": 4.354
}
"CustomerQuality": {
"RoundTripTime": "00:01.11",
"Jitter": 3.1,
"PacketsReceived": 100,
"PacketsLost": 30,
"Mos": 4.349
}
}
}
Report.Network
A network performance report has been completed. download
{
"Type": "Report.Network",
"Timestamp": "2021-02-02T07:03:10.273Z"
"Version": 1.0
"Body": {
"SessionId": "62645ea7-e4e0-4cf3-8cf3-a1620e76a29e",
"InteractionId": "62645ea7-e4e0-4cf3-8cf3-a1620e76a29e",
"NativePlatformId": "",
"When": "2021-02-02T07:03:10.273Z",
"Agent": {
"Username": "Cyara004",
"Team": "Diamond",
"Site": "Sydney"
},
"AgentNetwork": {
"UploadSpeed": 99.1,
"DownloadSpeed": 10.1,
"Jitter": 3.1
}
}
}
Report.Alert
An Agent generated alert. download
{
"Type": "Report.Alert",
"Timestamp": "2021-02-02T07:03:10.273Z"
"Version": 1.0
"Body": {
"SessionId": "62645ea7-e4e0-4cf3-8cf3-a1620e76a29e",
"InteractionId": "62645ea7-e4e0-4cf3-8cf3-a1620e76a29e",
"NativePlatformId": "",
"When": "2021-02-02T07:03:10.273Z",
"Agent": {
"Username": "Cyara004",
"Team": "Diamond",
"Site": "Sydney"
},
"Details": {
"Category": "error",
"Message": "agent in error state",
"Alert": {},
"CustomData": {}
}
}
}
Report.Info
An Agent generated information report. download
{
"Type": "Report.Info",
"Timestamp": "2021-02-02T07:03:10.273Z"
"Version": 1.0
"Body": {
"SessionId": "62645ea7-e4e0-4cf3-8cf3-a1620e76a29e",
"InteractionId": "62645ea7-e4e0-4cf3-8cf3-a1620e76a29e",
"NativePlatformId": "",
"When": "2021-02-02T07:03:10.273Z",
"Agent": {
"Username": "Cyara004",
"Team": "Diamond",
"Site": "Sydney"
},
"Details": {
"Category": "info",
"Message": "agent is well again",
"Info": {},
"CustomData": {}
}
}
}
Report.Feedback
An Agent generated feedback report. download
{
"Type": "Report.Feedback",
"Timestamp": "2021-02-02T07:03:10.273Z"
"Version": 1.0
"Body": {
"SessionId": "62645ea7-e4e0-4cf3-8cf3-a1620e76a29e",
"InteractionId": "62645ea7-e4e0-4cf3-8cf3-a1620e76a29e",
"NativePlatformId": "",
"When": "2021-02-02T07:03:10.273Z",
"Agent": {
"Username": "Cyara004",
"Team": "Diamond",
"Site": "Sydney"
},
"Details": {
"Category": "agent-direct-xp",
"Sentiment": "negative|positive",
"Message": "blah",
"Disposition": "",
"CustomData": {}
}
}
}
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