Cyara Integrations

Powered by the Cyara Integration Hub, Cyara Integrations allow you to integrate your Cyara Platform with a range of external services such as Jira, ServiceNow and Splunk. The Integration Hub pushes information from your Cyara Platform into a configured external service for Incident Tracking, Log Aggregation and more.

Getting Started with Cyara Integrations

  • Integrations Overview

    Cyara Integrations Cyara integrations are enabled by Integration Hub, a new component of the Cyara Platform designed to deliver a scalable approach to integrating to a range of 3rd party systems. These integrations are able to be modified and changed to...

  • Enabling the Integrations

    Before using the Cyara Integration Hub, the Integrations must first be enabled and configured. An Account needs to be explicitly granted access to the Integrations section of the Portal. Checking the 'Enable Integration Hub' option on the Features secti...

  • Adding an Impersonation User

    The Cyara Integration Hub is designed to push and pull information via the Cyara API. In order to achieve this, the Integration Hub will impersonate a provisioned Cyara user account, using it's API token to authenticate API requests. Once you have provi...

Standard Integration Categories

  • Setting-up Integrations

    Before you begin This article covers how to create a standard integration using the Cyara Integration Hub, for more detailed walkthroughs on how to integrate to a specific service such as Splunk, ServiceNow or Jira click the links below. Creating a Jir...

  • Integration Types

    The Cyara Integration Hub is a new component of the Cyara Platform designed to deliver a scalable approach to integrating the Cyara Platform to a range of 3rd party systems. There are three core Integration Types, Incidents, Log Aggregators and Accelera...

CX Incident Management

  • Configuring a Rally Integration

    Before creating an integration using Integration Hub, we recommend reading through the following articles to get started. Integration Hub Overview Enabling the Integration Hub Creating a Rally Integration Rally is an Agile Planning and Test Management...

  • Using the Cyara-PagerDuty Integration

    Once you have Configured a PagerDuty Integration within Cyara, this article outlines a typical workflow of how to use the integration effectively. The Cyara-PagerDuty integration can be configured using two different methods, Automatic or Manual Ticket ...

  • Configuring a PagerDuty Integration

    Before creating an integration using Integration Hub, we recommend reading through the following articles to get started. Integration Hub Overview Enabling the Integration Hub Creating a PagerDuty Integration PagerDuty is an Incident Tracking and Mana...

  • Cyara-Splunk Integration Overview

    Introduction Cyara’s Pulse production monitoring solution has the ability to feed real-time information about the state of a set of Customer Experience journeys to Splunk and other similar tools utilized by IT departments.  This document is designed to ...

  • Configuring a Splunk Integration

    Before creating an integration using Integration Hub, we recommend reading through the following articles to get started. Integration Hub Overview Enabling the Integration Hub Adding an Impersonation User Setting up the Splunk Event Collector Before y...

  • Configuring a ServiceNow Integration

    Before creating an integration using Integration Hub, we recommend reading through the following articles to get started. Integration Hub Overview Enabling the Integration Hub Creating a ServiceNow Integration ServiceNow is a incident tracking platfor...

Agile Transformation

  • Configuring a Jira Integration

    Before creating an integration using Integration Hub, we recommend reading through the following articles to get started. Integration Hub Overview Enabling the Integration Hub Creating a Jira Integration Jira is an incident tracking platform, by build...

Integration Hub Resources

  • Cyara Variables

    Cyara Variables are determined by the Integration Type being used. There are three core Integration Types, Incidents, Log Aggregators and Accelerators. See the table below for a list of each available Cyara Variable per Integration Type. The following t...